Last Updated: October 2026
At ZYLER-INFINI, operated by Zyler Middle East LLC, we ensure your jewelry orders are processed securely and dispatched quickly. Every order is packed in our signature branded packaging to arrive in pristine condition.
1. Delivery Across the UAE
- Rapid Express Delivery: Orders are delivered to your doorstep within 1–2 business days across all Emirates (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).
- Free Standard Shipping: We offer complimentary delivery across the UAE on all qualifying orders.
- Cash on Delivery (COD): We provide a convenient Cash on Delivery service within the UAE. Please ensure the exact cash amount is ready for the courier upon arrival.
2. Regional GCC Shipping
We deliver to customers across the GCC region, including Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman:
- Delivery Window: Typically 3–6 business days, depending on local customs processing and destination city.
- Shipping Rates: Calculated automatically at checkout based on weight and destination.
- Customs, Duties & Taxes: International shipments outside the UAE may be subject to local import duties and taxes imposed by the destination country. These fees are the responsibility of the recipient.
3. Order Processing & Cut-Off Times
- Processing Hours: Orders placed Monday through Saturday before 12:00 PM (GST) are processed and handed to our courier partners on the same day.
- Sundays & Public Holidays: Orders placed on Sundays or official UAE national holidays will begin processing on the following business day.
4. Shipment Tracking
- As soon as your parcel is collected by our courier partner, you will receive an automated dispatch notification via email and SMS containing your live tracking number.
- You can follow the courier’s progress until delivery is completed.
- The courier representative will contact you via phone call or WhatsApp prior to delivery to confirm your location and availability.
5. Delivery Address Accuracy
- Please provide a clear, accurate delivery address (including villa/apartment number, building name, street, and city) along with an active UAE mobile number.
- We are not liable for delayed or missed deliveries resulting from incorrect contact details or courier unavailability.
- If a package cannot be delivered due to repeated failed contact attempts, it will return to our distribution center, and a redelivery fee may apply.
6. Damaged or Tampered Parcels
Every jewelry piece undergoes strict quality verification prior to dispatch. If your external shipping parcel appears visibly damaged, crushed, or tampered with upon courier handoff:
- Note the issue directly with the courier driver.
- Photograph the condition of the package before opening.
- Contact our concierge team within 48 hours at support@zylerinfini.ae with your order number and photos so we can promptly arrange a replacement.
7. Contact Details
For inquiries regarding your delivery, tracking status, or shipping logistics:
- Legal Entity: Zyler Middle East LLC
- Brand: ZYLER-INFINI
- Registered Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE
- Email: support@zylerinfini.ae
- Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)