Last Updated: October 2026
At ZYLER-INFINI, operated by Zyler Middle East LLC (“we,” “our,” or “us”), we value your trust and are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, explore our collections, or make a purchase from zylerinfini.ae (the “Site”).
By accessing or using our Site and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information necessary to deliver our products, improve your shopping experience, and meet regulatory requirements. This includes:
A. Information You Provide Directly
- Identity and Contact Details: Full name, billing address, shipping address, email address, and phone number.
- Order and Transaction Information: Details of the jewelry pieces, ring sizes, chain lengths, and accessories you purchase, order history, and customer service inquiries.
- Payment Data: When you complete a transaction, payment card details (such as credit/debit card numbers and expiry dates) are collected and processed directly by our PCI-DSS-compliant third-party payment gateways. We do not store or process your complete card credentials on our servers.
- Communications: Inquiries, feedback, product reviews, or warranty and return claim details submitted via our contact forms, email, or chat channels.
B. Information Collected Automatically
- Device and Browser Data: IP address, browser type and version, time zone setting, operating system, and device screen resolution.
- Browsing and Usage Data: Pages visited, products viewed, items added to cart, referring/exit URLs, and on-site navigation paths.
- Cookies and Tracking Technologies: Small data files placed on your device to remember cart selections, retain preferences, and analyze website performance.
2. Legal Basis and How We Use Your Information
We process your personal information for specific, lawful purposes:
- Fulfilling Orders and Contracts: To process payments, arrange secure domestic and international courier deliveries, handle order confirmations, and fulfill exchanges, returns, or warranty claims under our Lifetime Color Warranty and Product Warranty.
- Customer Support: To respond to sizing inquiries, tracking requests, and after-sales support.
- Store Optimization & Analytics: To monitor website stability, fix technical bugs, optimize user interface performance, and improve product navigation.
- Marketing & Communications: With your explicit consent, to notify you about new collection launches, seasonal offers, and jewelry care tips. You can opt out at any time using the “Unsubscribe” link in any promotional email.
- Fraud Prevention and Legal Compliance: To detect and prevent fraudulent transactions, protect our digital infrastructure, and comply with UAE laws, tax accounting regulations, and applicable international commerce standards.
3. Sharing and Disclosure of Information
We never sell, rent, or trade your personal data. We only share relevant portions of your data with trusted third parties strictly necessary to deliver our services:
- Logistics & Delivery Partners: Reputable courier and fulfillment partners across the UAE and GCC to deliver your orders to your doorstep.
- Payment Gateways: Secure, certified third-party payment service providers to authenticate and process payments.
- Hosting & IT Infrastructure: Our secure cloud hosting, technical infrastructure, and automated system providers that keep our storefront online and protected.
- Legal and Regulatory Bodies: Government authorities, regulatory bodies, or law enforcement entities when required by applicable UAE or international laws.
All third-party service providers are contractually bound to treat your personal information with strict confidentiality and maintain adequate security safeguards.
4. Cookies and Web Technologies
Our website uses cookies and similar technologies to ensure seamless shopping experiences:
- Essential Cookies: Necessary for basic functionality, including your shopping cart, language selection, and secure checkout.
- Analytics Cookies: Help us understand site traffic patterns, page load times, and customer interactions to optimize the platform.
- Marketing Cookies: Track engagement with our promotional campaigns across digital platforms to deliver relevant product recommendations.
You can manage or disable non-essential cookies via your browser settings; however, disabling certain cookies may affect the checkout process or overall site performance.
5. Data Security & Storage
We implement robust administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
- Full site-wide Secure Sockets Layer (SSL) 256-bit encryption.
- Restricted access controls limited to authorized personnel only.
- Regular system and database security audits.
While we take rigorous steps to protect your data, no method of transmission over the internet or electronic storage is 100% impenetrable; therefore, we encourage you to protect your device credentials.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including completing transactions, honoring our 1-Year Product and Lifetime Color warranties, resolving disputes, and adhering to financial recordkeeping standards under UAE law. Once data is no longer required, it is securely deleted or anonymized.
7. Your Data Protection Rights
In accordance with UAE Federal Decree-Law No. 45 of 2021 (PDPL) and international data protection standards, you have the following rights regarding your personal information:
- Right to Access: Request a summary or copy of the personal data we hold about you.
- Right to Rectification: Request corrections to any incomplete, outdated, or inaccurate information.
- Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal information where processing is no longer required by law.
- Right to Restrict or Object to Processing: Object to direct marketing or request restrictions on certain types of processing.
- Right to Withdraw Consent: Withdraw previously granted consent for marketing or optional data processing at any time.
To exercise any of these rights, please contact our privacy desk using the contact details below.
8. International Data Transfers
When data is processed outside your country of residence (for example, by international cloud infrastructure or global payment processing networks), we ensure appropriate technical safeguards and data transfer mechanisms are implemented to maintain the same high level of protection guaranteed under UAE data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect enhancements to our store, changes in business practices, or new legal requirements. Any modifications will be posted directly to this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions, feedback, or requests regarding this Privacy Policy or how your personal information is managed, please contact our team:
Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)
Legal Entity: Zyler Middle East LLC
Brand: ZYLER-INFINI
Registered Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE
Email: support@zylerinfini.ae