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Frequently Asked Questions
Everything you need to know about our materials, sizing, lifetime warranty, and orders.
Materials & Craftsmanship
What base metal is used, and what type of gold plating do you apply?
Every piece is crafted from premium medical-grade 316L Stainless Steel. We apply an advanced, high-grade PVD (Physical Vapor Deposition) golden coat that is engineered to be 10x stronger than conventional gold plating.
Will this jewelry turn my skin green or cause an allergic reaction?
No. Skin discoloration occurs when cheap base metals like copper or brass react with perspiration and oils. Because our foundation is non-reactive 316L stainless steel sealed with vacuum PVD plating, our jewelry will never turn your skin green.
Is the jewelry hypoallergenic, nickel-free, and lead-free?
Yes. All of our pieces are 100% hypoallergenic, nickel-free, and lead-free, specifically engineered for sensitive skin and prolonged everyday wear.
Can I wear this jewelry in the shower, pool, or gym?
Yes. Our jewelry is designed for real life, not just special occasions. You can wear your pieces while showering, working out, or swimming without worrying about stripping or damaging the finish.
Is your jewelry waterproof and tarnish-resistant?
Yes, our entire collection is 100% waterproof, sweatproof, and tarnish-resistant. It will not rust, dull, or degrade with regular water exposure.
How long will the gold plating last before it begins to fade?
Thanks to our 10x durable PVD coating, our pieces do not chip or fade like traditional flash plating. We stand behind the enduring quality of our finish with our signature Lifetime Color Warranty.
What types of stones or gems are used in your designs?
We use precision-cut cubic zirconia (sarcon stones) and brilliant simulated gems, each securely hand-set into custom bezels and prongs to maximize light refraction and ensure durability.
Jewelry Care & Sizing
How should I clean and store my gold-plated jewelry to maintain its shine?
To restore its shine, simply wipe your jewelry with a clean microfiber cloth or wash gently with mild warm water and soap, then dry thoroughly. When not in use, keep your pieces stored in your branded pouch or box to guard against accidental scratches.
What substances or chemicals should I avoid exposing the jewelry to?
While our jewelry easily withstands daily water and sweat, we advise avoiding direct exposure to industrial solvents, chlorine pool shock, harsh bleaching agents, or abrasive scouring pads to preserve the mirror polish.
How do I find my correct ring, necklace, or cuff/bracelet size?
Check the sizing guide on each product page. For rings, measure your finger circumference in millimeters. For necklaces, chain lengths range between 40 cm and 50 cm. For wrists, measure closely above the wrist bone.
Are your cuffs, bangles, and necklaces adjustable?
Yes. Our open cuffs are gently flexible to allow subtle sizing adjustments for your wrist, our necklaces and link bracelets feature built-in extension rings, and our hinged bangles come equipped with secure click-lock closures.
Does the jewelry arrive in gift-ready packaging?
Yes, every order arrives elegantly packaged in our signature luxury presentation box and protective pouch, ready to be gifted right out of the box.
Orders, Shipping & Warranty
Do you offer a warranty or guarantee against tarnishing and color fading?
Yes! We back all our pieces with a Lifetime Color Warranty covering any tarnish or color loss, alongside our craftsmanship warranty against manufacturing flaws.
What is your return and exchange policy for jewelry?
We provide a seamless 30-Day Return & Exchange window. If you’re not completely in love with your piece or need an alternate size, contact our support team within 30 days of delivery with your item unworn and in its original packaging.
How long does standard and express shipping take?
UAE orders are fulfilled swiftly via express courier service within 1ā2 business days. Deliveries across the wider GCC region typically arrive within 3ā5 business days. Tracking details are emailed immediately upon shipment.
What payment methods do you accept, and do you offer Cash on Delivery (COD)?
We accept all major Credit/Debit Cards (Visa, MasterCard), Apple Pay, and Buy Now, Pay Later plans via Tabby and Tamara. We also proudly offer Cash on Delivery (COD) across the UAE.
