Last Updated: October 2026
At ZYLER-INFINI, operated by Zyler Middle East LLC, every piece of jewelry is engineered for everyday wear using high-grade 316L Stainless Steel and Gold Vermeil. We believe fine styling should be life-proof, durable, and worry-free.
To demonstrate our commitment to quality, every authentic piece purchased through zylerinfini.ae is automatically protected by two comprehensive guarantees: our Lifetime Color Warranty and our 1-Year Product Warranty.
1. Lifetime Color Warranty
We guarantee that your jewelry will never fade, tarnish, rust, or turn your skin green.
- What Is Covered:
- Complete resistance against water, moisture, sweat, ocean salt, humidity, and heat.
- Daily exposure to perfumes, cosmetics, sanitizers, body washes, and lotions.
- Oxidation, rust, or color loss of the golden surface.
- The Guarantee: If your piece ever loses its color or oxidizes under normal, everyday wear, we will replace it free of charge.
2. 1-Year Product Warranty
From the day your order is delivered, your piece is protected for a full 12 months (1 year) against manufacturing flaws and structural defects.
- What Is Covered:
- Loose, dislodged, or missing stones (including cubic zirconia, natural tourmaline, and mother of pearl).
- Malfunctioning clasp mechanisms, spring rings, or lobster closures.
- Broken welds, chain soldering defects, or structural joint failures occurring under normal handling.
- The Guarantee: If an item exhibits a manufacturing or structural defect within the first year, our team will repair the piece or provide a brand-new replacement at no charge.
3. What Is Not Covered (Exclusions)
Our warranties are designed to protect against material performance and craftsmanship defects. They do not cover:
- Accidental Loss or Theft: Items that are misplaced, lost, or stolen.
- Severe Mechanical Force or Abuse: Snapped chains or warped bands resulting from catching on external objects, excessive pulling, crushing, or heavy impacts.
- Unauthorized Alterations: Items resized, repaired, or modified by a third-party jeweler.
- General Surface Scratches: Natural micro-abrasions that develop over time on high-contact metal surfaces from friction against hard objects (e.g., keys or stone surfaces).
4. How to Make a Claim
Submitting a warranty claim is fast and simple:
- Email Us: Send an email to support@zylerinfini.ae with the subject line:
Warranty Claim - [Your Order Number]. - Provide Details: Include your full name, proof of purchase (order number or confirmation email), and a clear photo or short video showing the issue.
- Assessment: Our concierge team will review your claim within 24 to 48 business hours.
- Resolution: Once validated, we will arrange for a replacement piece to be delivered directly to your doorstep. If the original design is out of stock or discontinued, you may choose an alternative item of equal value or receive store credit.
5. Important Terms & Logistics
- Warranties are non-transferable and apply exclusively to the original purchaser of items bought directly from zylerinfini.ae.
- Warranty coverage provides free replacement, repair, or store credit; it does not entitle the purchaser to cash refunds outside of the standard 30-day return window.
- For warranty replacements shipped within the UAE, domestic delivery logistics are arranged by our care team.
6. Contact & Legal Entity
For warranty service, repairs, or inquiries:
- Legal Entity: Zyler Middle East LLC
- Brand: ZYLER-INFINI
- Registered Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE
- Email: support@zylerinfini.ae
- Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)