Refund and Returns Policy

Last Updated: October 2026

At ZYLER-INFINI, operated by Zyler Middle East LLC, we design jewelry engineered for real life—crafted from high-grade 316L Stainless Steel and Gold Vermeil to remain 100% waterproof, sweatproof, and tarnish-free. We want you to shop with complete peace of mind, whether paying online or via Cash on Delivery.

If you are not completely satisfied with your order, our return and refund process is outlined below in full compliance with UAE Consumer Protection standards.

1. Return Window

You may initiate a return or exchange within 30 calendar days from the date your order is delivered to your address. Outside of this 30-day window, items are covered under our dedicated product and color warranties.

2. Item Condition & Eligibility

To qualify for a return and refund, pieces must meet the following criteria:

  • Must be unworn, undamaged, and unaltered, retaining their original radiant condition.
  • Must be returned in the original branded packaging (including luxury pouches, boxes, and warranty cards).
  • Accompanied by valid proof of purchase (order confirmation email or order number).

Non-Returnable Items

  • Pierced Earrings: For hygiene and sanitary safety, earrings cannot be returned or refunded once the tamper seal or packaging is opened, unless delivered damaged or defective.
  • Custom/Engraved Items & Final Clearance: Personalized pieces or items explicitly tagged as “Final Sale” cannot be refunded.

3. How to Request a Return

  1. Submit Request: Email our concierge team at support@zylerinfini.ae with your order number, details of the item, and the reason for the return.
  2. Return Authorization: We will review your request within 24 to 48 hours and provide direct courier return instructions.
  3. Courier Collection: We will arrange a door-to-door courier pickup anywhere across the UAE.

Return Logistics: Unless an item arrived defective, damaged, or incorrect, a standard domestic return courier collection fee of AED 20 will be deducted from your final refund amount.

4. Refunds & Cash on Delivery (COD)

Once your returned piece arrives at our facility and passes quality inspection:

  • Prepaid Orders (Credit / Debit Card): Refunds are credited directly back to the original card used at checkout. Banks typically reflect funds within 5 to 10 business days.
  • Cash on Delivery (COD) Orders: For orders fulfilled via COD, refunds are issued via UAE Local Bank Transfer or Online Store Credit / Gift Voucher (based on your preference). Our care team will request your IBAN and account holder name upon return approval.
  • Non-Refundable Charges: Initial COD handling fees or specialized shipping charges (if applicable) are non-refundable.

5. Damaged, Defective, or Incorrect Pieces

Every piece is inspected before dispatch. If your shipment arrives damaged in transit or includes an incorrect item:

  • Contact us within 48 hours of delivery at support@zylerinfini.ae.
  • Include clear photos or video of the defect along with your order number.
  • Upon verification, we will immediately arrange a priority replacement or issue a full refund at zero additional cost to you.

6. Lifetime Color Warranty & Guarantee

Our jewelry is built to last with life-proof durability:

  • Lifetime Color Warranty: We guarantee that our 316L Stainless Steel and Gold Vermeil pieces will never fade, rust, discolour your skin, or lose their golden luster from exposure to water, sweat, heat, or daily perfumes. If fading occurs under normal wear, we replace the item free of charge.
  • 1-Year Product Warranty: Covers manufacturing flaws, gemstone settings (cubic zirconia, tourmaline, mother of pearl), and clasp mechanisms.

Please note: Warranty service provides free product replacement or repair, not a monetary refund outside the 30-day return window.

7. Order Cancellations

Because we offer 1–2 business day rapid Express Delivery across the UAE, orders are processed swiftly.

  • To cancel an order, email us immediately at support@zylerinfini.ae.
  • If your order has not yet been collected by the courier, it will be cancelled with an immediate 100% refund.
  • If the package is already with the courier, you can simply decline the package upon arrival or initiate a standard return once received.

8. Company & Contact Information

For return assistance, exchanges, or warranty replacements:

Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)

Company / Legal Entity: Zyler Middle East LLC

Brand: ZYLER-INFINI

Registered Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE

Email: support@zylerinfini.ae